Dispute Resolution

3M Visual – Iligan City · Effective Date: July 2026

We are committed to resolving any concerns fairly and promptly.

1. Direct Resolution

If you have a complaint or dispute regarding our services or billing, please contact us first:

Most concerns can be resolved directly. We will acknowledge your complaint within 48 hours and aim to resolve it within 15 business days.

2. Amicable Settlement

If a dispute cannot be resolved through direct communication, both parties agree to attempt an amicable settlement first. This may include mediation through the appropriate Barangay conciliation process (Katarungang Pambarangay) where applicable, or through the Department of Trade and Industry (DTI) for consumer complaints.

3. Chargebacks

Before initiating a chargeback with your bank or payment provider, we encourage you to contact us first so we can resolve the issue directly — this is usually much faster for both parties.

4. Governing Law and Venue

These terms are governed by the laws of the Republic of the Philippines. Any dispute that cannot be settled amicably shall be brought exclusively before the proper courts of Iligan City, Lanao del Norte, to the exclusion of all other venues.